Join our team and your talent could be part of software creation that helps healthcare professionals bring new life safely into the world, contributes to more people living longer and more fully, or makes all the difference in emergencies when every second counts.

Our teams empower customers with tools to support their patients and help save lives. We currently have seven business areas that develop specialised software solutions across medical fields and emergency services. At CSAM you’ll be close to customer needs and your work will have an impact where it matters most.

Our Laboratory Information Management Systems (LIMS) business area provides comprehensive support for all aspects of blood, cell and tissue management, with 180 blood centres across 5 countries utilising the platform.

As our Technical specialist LIMS support you will join our Delivery & Support team. In this role, you will be working as part of a team to support our product ProSang and maintain system environments at our customer sites, as well as internally. We hope you are a person who will improve our way of working with support, deployment outcomes and monitoring by working in close collaboration with our operation- and development organisations.

If this sounds interesting to you, join our team in Stockholm, Copenhagen or Oslo.

As our Technical specialist LIMS support you will:

• Provide technical support in the LIMS domain
• Handling customer dialogues, requests, and requirements
• Perform minor upgrades, patching, operation and troubleshooting of ProSang proprietary applications and modules
• Setup and configuration of Linux and Windows servers
• Setup, configuration, and basic creation of MS SQL Server and Oracle databases
• Perform application installation, failover setup and pre-configured installations
• Conduct high-level root-cause analysis for service interruption and establish preventive measures

Your matching strengths for our role:

• General interest in IT and curious about new technology
• Good written and verbal communication skills both internally and customer-facing
• Fluently speaking in at least one Scandinavian language
• Familiar with working in Windows environments, both server and client
• 1-2+ years’ experience in IT
• Good understanding of server infrastructure and error tracing
• Experience with software installation on Linux and Windows servers
• Experience with issue tracing at server, OS, and system level
• Flexible and able to handle none planned task
  

Would be great, but not mandatory, if you have:

• Bachelor's Degree in appropriate field of study or equivalent work experience
• Previous experience performing customer installations and configurations
• Preferably have experience in customer service, operation, or support 1st / 2nd line
• A great sense of accuracy, responsibility, and respect towards the important domain you are working in
• You are knowledgeable about centralised monitoring and automatic alerts
• Knowledge of Oracle databases (installation, backup, and recovery)
• You are communicative and familiar with speaking to customers, both in IT departments and healthcare businesses

Benefits and what we offer

• A positive and passionate working environment
• Pension and insurance arrangement

• Flexible working hours
• A unique chance to do something meaningful within your field of expertise
• Participation in further development of the Delivery & Support organisation

• The ability to work and share knowledge with employees around the world
• Exciting and challenging work with significant autonomy

We are interviewing continuously, therefore we recommend you submit your application as soon as possible.

Looking forward to meeting you!